Shipping policy

All orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed the next business day.

Standard Shipping (Australia): Estimated delivery within 3–10 business days.

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be available on orders over a certain amount (check promotions on our store).

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.
Delays & Exceptions
- Delivery times are estimates and may be affected by factors outside our control, such as postal service delays, customs clearance, or extreme weather events.
- We are not liable for delays once the package has been handed over to the carrier.
- Returns & Refunds Policy
  
  All Sales Final
  - Please choose carefully before placing your order.
  - We do not offer refunds, exchanges, or returns for change of mind, incorrect sizing, or unwanted items.
  - All sales are considered final once payment has been processed.
  Faulty or Damaged Items
  - Under Australian Consumer Law, customers are entitled to a remedy if goods are faulty, unsafe, or not as described.
  - If you believe your item is faulty or damaged, please contact us at [biglovecreative_1@outlook.com] within 7 days of delivery with details and photos.
  - We will assess the claim and, if required by law, provide a repair, replacement, or refund.
  Shipping Costs
  - Shipping fees are non‑refundable.
  - Customers are responsible for return shipping costs unless the item is confirmed to be faulty under ACL.
  Final Note
  
  We value your satisfaction and will always comply with our obligations under Australian Consumer Law. For all other cases, all sales are final and non‑refundable.

Returns & Refunds Policy